{
  "name": "AI Support Triage — Classify, Prioritise and Route Tickets",
  "description": "Reads every incoming ticket, classifies it with AI, tags urgency, routes it to the right queue and pages on-call for criticals.",
  "type": "GROWAIFY_SAMPLE",
  "notice": "Public preview — 2 of 7 nodes, connections removed. The full, working workflow is delivered after purchase at https://growaify.com/templates/",
  "nodes_total_in_full_version": 7,
  "category": "Support",
  "price_usd": 39,
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "growaify-ticket",
        "responseMode": "lastNode",
        "options": {}
      },
      "name": "Ticket Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        -420,
        0
      ],
      "id": "g000001-0000-4000-8000-000000000001"
    },
    {
      "parameters": {
        "resource": "text",
        "operation": "message",
        "model": "gpt-4o-mini",
        "messages": {
          "values": [
            {
              "role": "system",
              "content": "You are a support triage classifier. Reply with strict JSON only: {\"category\":\"billing|technical|sales|account|other\",\"urgency\":\"low|normal|high|critical\",\"summary\":\"one short sentence\"}"
            },
            {
              "role": "user",
              "content": "={{ $json.body.message }}"
            }
          ]
        },
        "options": {}
      },
      "name": "Classify with AI",
      "type": "n8n-nodes-base.openAi",
      "typeVersion": 1.8,
      "position": [
        -200,
        0
      ],
      "id": "g000002-0000-4000-8000-000000000002",
      "credentials": {
        "openAiApi": {
          "id": "REPLACE_WITH_YOUR_OPENAI_CRED",
          "name": "OpenAI"
        }
      }
    }
  ],
  "connections": {},
  "meta": {
    "growaify_template": "support-triage",
    "sample": true,
    "buy": "https://growaify.com/templates/"
  }
}